What role does a TERT Telecommunicator perform?

The role of a TERT Telecommunicator is multifaceted, combining both calltaking and radio dispatching responsibilities. In emergency response situations, TERT (Technical Emergency Response Team) Telecommunicators serve as critical links between the public and emergency responders. They handle incoming calls, gathering essential information from individuals reporting emergencies and relaying that information promptly to appropriate units or teams. This requires skill in active listening and critical thinking to assess the situation accurately and prioritize responses effectively.

Additionally, TERT Telecommunicators manage radio communications, coordinating the efforts of field personnel and ensuring that all teams are updated with the latest information. This dual responsibility is crucial in maintaining a smooth flow of information during emergencies, enhancing situational awareness for incident commanders and ensuring optimal resource allocation.

Given the complexity of emergencies and the need for coordination, the role of a TERT Telecommunicator goes beyond simply being a public safety dispatcher or an incident commander, underscoring the importance of this position in the effective management of emergency responses.